This article will walk you through the basics of your dashboard and its functions, but should you have any further questions please don't hesitate to reach out to our Support Team at [email protected].
Upon login into your dashboard, you're brought to your Past-Due section. This is where past-due accounts will be listed. There's also an Import Manual Data button on this page that redirects you to our manual data import options.
The Collecting section is where all pending accounts, both Assist and Collect, are listed. From here, you can click on a pending account and review the timeline, contact the servicer, and provide additional documentation. There is a Download Report button on this page that allows you to download a CSV of all of your accounts that have been submitted to Assist or Collect.
The Resolved section is where all resolved accounts are listed. Whether the account was resolved, canceled, or failed, it will be listed here and labeled as such. There is a Download Report button on this page as well that allows you to download a CSV of all of your accounts that have been submitted to Assist or Collect.
